About orders, delivery, returns, etc.

About payment method

Amazon Pay

Apple Pay

Google Pay

Shop Pay

Customers who have the above payment accounts can use the registered credit card, delivery address, etc. of each account.

credit card

VISA/MASTERCARD/JCB/AMEX

Bank transfer ( PAYPAY Bank / Japan Post Bank)

After confirming payment, we will ship the item.

Please be careful if the desired delivery date is close, as it will be shipped from the next day after payment is confirmed.

We apologize for the inconvenience, but the transfer fee will be borne by the customer.

Cash on Delivery (Kuroneko Yamato Takkyubin Collect)

Kuroneko Yamato cash on delivery payment. Only Kuroneko Yamato courier service is available. Nekopos is not supported for delivery to mailboxes, so please select "Kuroneko Yamato courier service" when selecting the delivery method in the cart. Please note that if you choose "Nekoposu delivery", you will be billed by adding the missing amount (difference between Nekoposu and Takkyubin delivery amount) at the time of billing.

The cash on delivery fee will change depending on the total amount.

<Total amount (product price + shipping)>
9999 yen or less → COD fee 330 yen
10000 yen - 29999 yen → cash on delivery fee 440 yen
30000 yen or more → cash on delivery fee 660 yen

The above settlement fee will not be reflected on this cart page or order confirmation email.
Please note that the billed amount will be the amount after adding the cash-on-delivery fee according to the total amount.

Please pay to the Kuroneko Yamato delivery person when you receive the parcel.
In addition to cash, we also accept the following credit cards and electronic money. Please have the payment amount ready when you receive it.

*If you want a receipt and choose cash on delivery, the cash on delivery bill will serve as your receipt. Please note that it will not be bundled due to duplication.

PayPal

PayPal account required. Fees are based on PayPal.

About delivery and shipping

[About the delivery note ]

Usually, the delivery note is not included in the parcel. If you would like it included, please let us know in the remarks column when ordering. If you request after shipping, we will send you the invoice data by e-mail.

[ Types and selection of shipping charges]

The delivery method will be either "Nekopos" or "Kuroneko Yamato Takkyubin". The shipping company for both is Kuroneko Yamato.

If the order amount is 15,000 yen or more, the shipping fee will be free and will be delivered by Kuroneko Yamato courier service. If it is less than 15,000 yen, it will be as follows.

Large items and some products that are sent directly from the manufacturer are not eligible for free shipping due to different shipping addresses and shipping methods.

0 yen: Free shipping (for orders over 15,000 yen)

350 yen: Nekoposu

900 yen: Kuroneko Yamato courier service (Honshu/Shikoku/Kyushu)

1200 yen: Kuroneko Yamato courier service (Okinawa)

1400 yen: Kuroneko Yamato courier service (Hokkaido)

Products with "#Product tag" under the "Add to cart" button on the product page with "#Nekopos delivery up to ◯" are eligible for Nekopos delivery. Only small items will be delivered to your mailbox. If there is even one item in your order that can be delivered by "Kuroneko Yamato TA-Q-BIN", or even if only the Nekopos delivery item exceeds the size of the Nekopos due to the quantity or combination, the Kuroneko Yamato courier service will automatically be used for delivery. will be adopted. After entering the delivery address in the cart, if both "Nekopos" and " Kuroneko Yamato TA-Q-BIN " can be selected, two options will be displayed. Please select one. If there is no option, the shipping method is determined by your order.

* "# Cat POS delivery up to ◯ pieces" → The maximum quantity for Neko POS delivery in the case of only the same product. The weight is set in conjunction with this number, and it is determined whether it will fit in the Nekopos size depending on the combination of the ordered product and quantity.

The shipping method and shipping fee will be automatically calculated and confirmed after you enter the delivery address in the cart. From this screen, you can return to the cart screen, or return to the product page or website. Items in the cart will remain as they are, so if you need to confirm the shipping method, please use this method.

If you wish to use "cash on delivery (Kuroneko Yamato)" as your payment method, or if you wish to specify the delivery date and time or receive it directly from the delivery person and specify delivery by "Kuroneko Yamato TA-Q- BIN", select "Kuroneko Yamato TA-Q-BIN" in your cart. ”.

Nekoposu

◆ Shipping fee: 350 yen nationwide

This is a delivery method exclusively for small items by Kuroneko Yamato. It will be delivered to your mailbox.

You cannot specify the date and time. Delivery days are the same as Kuroneko Yamato courier service. The basic goal is

・Arrival the day after shipment

・Hokkaido, Okinawa and remote islands are two days later

However, it varies depending on the region, so please check the details below.

http://date.kuronekoyamato.co.jp/date/Main?LINK=TK

*Sender*
Kyoto Prefecture Kyoto City Postal Code 6020855

Kuroneko Yamato courier service

◆ postage

Honshu/Shikoku/Kyushu: 900 yen

Hokkaido: 1400 yen

Okinawa: 1200 yen

Date and time can be specified.

[Made-to-order] [Made-to-order] [Size order] [Reserved product]

For products with a description, the delivery schedule will be confirmed after the order and payment are confirmed, so even if you specify the date and time, it may be invalid. Thank you for your understanding.

In addition, if you order a product with these descriptions and a regular product that is not listed (products in stock) together, we will basically ship them together after we have all of them. If the order amount for in-stock items exceeds the free shipping order amount (15,000 yen), we will deliver it first.

If you would like to have the in-stock items delivered first, please indicate this in the remarks column on the "View Cart" page. At the time of order confirmation, we will calculate and adjust the shipping fee.

Exclusively for products sent directly from the manufacturer

This is a special delivery method for products sent directly from the manufacturer.

Shipping methods and delivery dates are listed on each product page.

The payment method "cash on delivery (Kuroneko Yamato courier collect)" cannot be used.

・[Made to Order] Pojagi Curtain｜Cotton x Linen Letter Pack Plus (Japan Post)
*Shipping fee is 520 yen for orders under 15,000 yen, free for orders over 15,000 yen.

・[Made-to-order] Iron hanger rack | Size order Yu-Pack 170cm size (Japan Post)
*Shipping charges will be added to the product price depending on the delivery area you select when purchasing the product.

・[Made-to-order] Iron hanger frame | 2color
Hikyaku Large Size Courier (Sagawa Express)
*Shipping charges will be added to the product price depending on the delivery area you select when purchasing the product.

・[Made to order] Iron rack (frame body only)
Easy household goods courier service (Yamato Transport)
*The shipping fee will be calculated based on the product size and delivery area at the time of requesting an estimate, and will be sent together with the product price.